Team Member Profile: Mark (Romsey)

Mark (Romsey), Customer Service Host

In the latest of our team member profiles, we introduce Mark who forms part of the customer services team at our Romsey (near Totton, and Southampton in Hampshire) play and party centre.

Those of you who have been lucky enough to meet Mark will agree that he really loves to please our customers, he has a really genuine customer service ethic which has won him many internal awards through our ‘Going for Gold Customer Service’ award scheme. Mark can often be found at our diner, where he will serve you the best of our food and beverage offerings with a big smile on his face – he is also very keen to help keep our centre clean and tidy, and often helps both during, and after our trading hours to make sure the entire building is at its best.

Mark has been with Serendipity Sam’s for just over a year now, starting initially as a ‘Play Host’ helping to ensure that the play area’s remained safe, helping children find their way around and generally making sure everyone was safe and happy!

Earlier this year Mark was transferred to our customer service team, which is where he works now hosting parties, serving on the diner, and keeping our customers happy. Recently Mark was awarded the Romsey Team Member of the Year 2009 award for his outstanding contribution to the team where he always delivers, and ensures that his colleagues and customers all have smiles on their faces. When you meet Mark, just see if his enthusiasm for fun, politeness and overall great customer care doesn’t inspire you – we are very proud to have Mark on our team, he is a shining example of our team and the efforts they put into delivering a fun experience for all of our customers.

Mark’s favourite part of our play frame is the Astra Slide (the big blue central slide), you can often see him racing kids down it in his spare time (all part of the service!). Mark is a big fan of the food available at Serendipity Sam’s Intergalactic Diner, and his favourite dish is our Chicken Burger (which contains 100% chicken breast).

Mark looks forward to welcoming you for a visit at our Romsey centre soon…

Special offer at Sams Intergalactic Diner

We have a great special offer running at Sam’s Intergalactic Diner at the moment…

Choose any baguette, with a side of chips or onion rings and a cold drink for just £4.99
PLUS… If your child is a member, you may purchase this meal deal and receive a free childs meal worth £2.95 (so long as you show your membership card). Find out more about the members meal deal here.

 

Hey.. Read our blog? Want a FREE Visit? Read on…

This Thursday is our special offer for our blog readers. You can find out more by checking out our previous post. This is a great offer, so don’t miss out! Click this link for full details- http://serendipitysams.wordpress.com/2009/10/16/exclusive-free-visit-blog-offer/

A quick reminder… Members Go Free Day

Don’t forget the next Members Go Free Day is this Friday (16th October). If you are a member you can visit our centres in Romsey or Christchurch (or even both!)  and members entrance is FREE.

Please remember your membership cards (membership cards must be shown for all offers); replacement cards cost just £1 each.

If you are not currently a Serendipity Sam’s Member, you can find out more by clicking here - membership costs just £10 per child and lasts until the child’s 11th Birthday.

We look forward to seeing you at…

Serendipity Sam's in Christchurch, Dorset

Reid Street, Christchurch, BH23 2BT
Tel: 01202 481015

and

Serendipity Sam's in Romsey, Hampshire

Romsey Industrial Estate, Greatbridge Road, Romsey, SO51 0HR
Tel: 01794 514242